Based on the images provided, Match Quotes and Pictures

Quote A: I like to be active on holiday - visit museums, galleries, that sort of thing.

A. Picture 1: This picture shows people in a cold, snowy, mountain environment, which matches the description of a trip to the mountains.

B. Picture 3: This picture shows a person with a camera, standing in front of what looks like a city with historical buildings, which fits the description of visiting museums and galleries.

C. Picture 4: This picture shows a person relaxing on a beach with palm trees, which matches the desire to "relax and get some sun.

D. Picture 5: This picture shows people hiking in a mountainous, green environment, which fits the description of hiking."

Quote B: We spent last Christmas in the mountains outside Kyoto - that's where my son lives with his wife's Japanese family.

A. Picture 1: This picture shows people in a cold, snowy, mountain environment, which matches the description of a trip to the mountains.

B. Picture 3: This picture shows a person with a camera, standing in front of what looks like a city with historical buildings, which fits the description of visiting museums and galleries.

C. Picture 4: This picture shows a person relaxing on a beach with palm trees, which matches the desire to "relax and get some sun.

D. Picture 5: This picture shows people hiking in a mountainous, green environment, which fits the description of hiking."

Quote C: I want to see as much of the world as possible. I'm meeting up with a bunch of friends next month and we're going hiking in the Himalayas.

A. Picture 5: This picture shows people hiking in a mountainous, green environment, which fits the description of hiking.

B. Picture 3: This picture shows a person with a camera, standing in front of what looks like a city with historical buildings, which fits the description of visiting museums and galleries.

C. Picture 1: This picture shows people in a cold, snowy, mountain environment, which matches the description of a trip to the mountains.

D. Picture 4: This picture shows a person relaxing on a beach with palm trees, which matches the desire to "relax and get some sun."

Quote D: We go to the beach every summer. I just want to relax and switch off and get some sun.

A. Picture 4: This picture shows a person relaxing on a beach with palm trees, which matches the desire to "relax and get some sun."

B. Picture 5: This picture shows people hiking in a mountainous, green environment, which fits the description of hiking.

C. Picture 1: This picture shows people in a cold, snowy, mountain environment, which matches the description of a trip to the mountains.

D. Picture 3: This picture shows a person with a camera, standing in front of what looks like a city with historical buildings, which fits the description of visiting museums and galleries.

Quote E: I have to visit our sales offices in Poland and the Netherlands four or five times a year. It's hard work, but I really like Poznan and Rotterdam.

A. Picture 2 and 6: These pictures show people in a city environment, which corresponds to the quote about visiting sales offices in different cities.

B. Picture 1: This picture shows people in a cold, snowy, mountain environment, which matches the description of a trip to the mountains.

C. Picture 4: This picture shows a person relaxing on a beach with palm trees, which matches the desire to "relax and get some sun."

D. Picture 3: This picture shows a person with a camera, standing in front of what looks like a city with historical buildings, which fits the description of visiting museums and galleries.

Based on the images provided, Answer questions 6-15

According to the text, what are the three main categories of reasons for travel?

a. Leisure, business, and educational tourism

b. Leisure, business, and visiting friends and relatives

c. Leisure, cultural, and religious tourism

d. Business, religious, and educational tourism

Based on the pie chart 'a', which type of tourism accounts for the largest percentage of reasons for travel?

a. Leisure tourism

b. Business tourism

c. Visiting friends and relatives

d. Other

What does the abbreviation "VFR" stand for in the context of tourism?

a. Vacation for relaxation

b. Visiting for reasons

c. Visiting friends and relatives

d. Various family reunions

Which of the following is considered a part of "leisure tourism"?

a. Conferences and trade fairs

b. A 'thank you' trip for good work

c. Pilgrims on a walking tour to a holy place

d. A regular trip made every year to visit family

What is an "incentive tour"?

a. A trip for leisure and relaxation.

b. A trip for educational purposes.

c. A reward or 'thank you' trip for good work.

d. A trip to visit friends and family.

Based on the pie chart 'b', which category of travel has the second-highest percentage of money spent?

a. Leisure tourism

b. Business tourism

c. Visiting friends and relatives

d. Other

Which type of tourism involves travel away from one's main place of residence for meetings and conferences?

a. Leisure tourism

b. Business tourism

c. VFR tourism

d. Educational tourism

Based on the pie charts, what is the most significant difference between reasons for travel (pie chart a) and money spent on travel (pie chart b)?

a. Business tourism percentage is higher in money spent than in reasons for travel.

b. Leisure tourism percentage is higher in reasons for travel than in money spent.

c. Visiting friends and relatives tourism is the smallest category in both charts.

d. The percentage for "other" is the same in both charts.

Which phrase from the text describes visiting friends or family relatives as a reason for travel?

a. "A special family party, such as a reunion or a wedding"

b. "Excursions, day trips, and weekend breaks"

c. "Meetings, conferences, and trade fairs"

d. "Pleasure cruises and longer independent trips"

According to the pie charts, what is the combined percentage of "Leisure tourism" and "Visiting friends and relatives" for money spent on travel?

a. 93%

b. 89%

c. 86%

d. 72%

Based on the provided image, Answer questions 16-27

Sightseeing

a. a. A long hard walk lasting several days or weeks, usually in the mountains

b. b. Tour or excursion that leaves in the morning and returns the same evening

c. c. Visiting the famous places in a city or town

d. d. Trip, often to a city or countryside hotel, that includes Saturday and Sunday

Trade fair

A. g. Large exhibition and meeting for advertising and selling a product

B. i. Trip to a country or an area that includes visits, lectures, and classes

C. a. A long hard walk lasting several days or weeks, usually in the mountains

D. f. Large official meeting, often lasting several days, for members of an organization or company to discuss subjects related to their work

Study tour

A. i. Trip to a country or an area that includes visits, lectures, and classes

B. a. A long hard walk lasting several days or weeks, usually in the mountains

C. f. Large official meeting, often lasting several days, for members of an organization or company to discuss subjects related to their work

D. l. Ceremony where two people get married

Trek

A. a. A long hard walk lasting several days or weeks, usually in the mountains

B. f. Large official meeting, often lasting several days, for members of an organization or company to discuss subjects related to their work

C. l. Ceremony where two people get married

D. k. Travel to an important religious place

Conference

A. f. Large official meeting, often lasting several days, for members of an organization or company to discuss subjects related to their work

B. l. Ceremony where two people get married

C. k. Travel to an important religious place

D. b. Tour or excursion that leaves in the morning and returns the same evening

Wedding

A. l. Ceremony where two people get married

B. k. Travel to an important religious place

C. b. Tour or excursion that leaves in the morning and returns the same evening

D. e. Religious or artistic celebration that comes at the same time every year

Pilgrimage

A. k. Travel to an important religious place

B. b. Tour or excursion that leaves in the morning and returns the same evening

C. e. Religious or artistic celebration that comes at the same time every year

D. d. Trip, often to a city or countryside hotel, that includes Saturday and Sunday

Day trip

A. b. Tour or excursion that leaves in the morning and returns the same evening

B. e. Religious or artistic celebration that comes at the same time every year

C. d. Trip, often to a city or countryside hotel, that includes Saturday and Sunday

D. h. Visit organized by an airline or tourist resort, etc. where tour operators and journalists can get to know the facilities and services offered

Festival

A. e. Religious or artistic celebration that comes at the same time every year

B. d. Trip, often to a city or countryside hotel, that includes Saturday and Sunday

C. h. Visit organized by an airline or tourist resort, etc. where tour operators and journalists can get to know the facilities and services offered

D. j. Journey or holiday given to a worker or group of workers as a reward for good work

Weekend break

A. d. Trip, often to a city or countryside hotel, that includes Saturday and Sunday

B. h. Visit organized by an airline or tourist resort, etc. where tour operators and journalists can get to know the facilities and services offered

C. j. Journey or holiday given to a worker or group of workers as a reward for good work

D. b. Tour or excursion that leaves in the morning and returns the same evening

Familiarization (or 'fam') trip

A. h. Visit organized by an airline or tourist resort, etc. where tour operators and journalists can get to know the facilities and services offered

B. j. Journey or holiday given to a worker or group of workers as a reward for good work

C. d. Trip, often to a city or countryside hotel, that includes Saturday and Sunday

D. e. Religious or artistic celebration that comes at the same time every year

Incentive tour

A. j. Journey or holiday given to a worker or group of workers as a reward for good work

B. h. Visit organized by an airline or tourist resort, etc. where tour operators and journalists can get to know the facilities and services offered

C. d. Trip, often to a city or countryside hotel, that includes Saturday and Sunday

D. e. Religious or artistic celebration that comes at the same time every year

Based on the provided images, complete sentences from the "Listening" exercise:

We're collecting information __________ us monitor passenger movements.

A. for a business

B. in case

C. because we want

D. to help

We're going there _____________ the Holy Shrine of the Prophet Mohammed.

A. to visit

B. for a business

C. in case

D. because we want

We'll probably stay for a week or so, _______________ to do some sightseeing as well afterwards.

A. for a business

B. in case

C. to visit

D. because we want

I have to have my phone on _______________ there's a problem at the office.

A. for a business

B. to visit

C. in case

D. because we want

Are you travelling ________________ trip?

A. in case

B. because we want

C. to visit

D. for a business

Based on the image provided, matches the questions in A with the answers in B:

Can I ask you a few questions?

A. c. Certainly.

B. f. Bangkok.

C. h. Business.

D. d. Yes, we want to go to Scotland.

Where are you travelling to?

A. c. Certainly.

B. f. Bangkok.

C. h. Business.

D. d. Yes, we want to go to Scotland.

What is the purpose of your visit?

A. a. For a business.

B. g. It's my brother's wedding.

C. b. OK, thanks.

D. e. For a study tour.

Why are you visiting London?

A. e. For a study tour.

B. d. Yes, we want to go to Scotland.

C. g. It's my brother's wedding.

D. a. For a week or so.

How long are you planning to stay?

A. d. Yes, we want to go to Scotland.

B. h. Business.

C. a. For a week or so.

D. c. Certainly.

What's the reason for your trip?

A. d. Yes, we want to go to Scotland.

B. a. For a week or so.

C. g. It's my brother's wedding.

D. b. OK, thanks.

Why don't you check?

A. e. For a study tour.

B. b. OK, thanks.

C. g. It's my brother's wedding.

D. a. For a week or so.

Do you have any other reasons to be here?

A. e. For a study tour.

B. f. Bangkok.

C. h. Business.

D. d. Yes, we want to go to Scotland.

Based on the image provided, complete sentences:

. We're doing a passenger survey ______ help with tourism planning.

A. because

B. in case

C. because of

D. to

I've got an open return _______ they ask me to stay on.

A. to

B. 2 because

C. because of

D. in case

We had to fly to Madrid _________ there were no direct flights available.

A. to

B. in case

C. because of

D. because

We are going to London _______ a study tour for four weeks.

A. to

B. because

C. because of

D. for

We are here _______ we want to know about the culture, and not only _______ the famous sights.

A. for / to

B. because / because of

C. in case / because

D. because / for

Based on the image, complete sentences using the correct linking words:

We're going to Amsterdam _____ visit my sister who's just had a baby.

A. in case

B. to

C. for

D. because

We're just waiting for our connecting flight. It's been delayed __________ technical difficulties.

A. because

B. because of

C. to

D. in case

They say the flight may be delayed, so I think I'll phone the hotel ________ we're late.

A. because of

B. for

C. because

D. in case

We're going to Rome _______ we want to see the Coliseum.

A. to

B. for

C. in case

D. because

I'm going back to my old university _____ a special reunion. I've just bought a video camera ____ take a film of everyone.

A. for / to

B. because / for

C. in case / because of

D. 3 to / for

คำศัพท์ที่ให้มา เพื่อใช้ในการประเมินความเข้าใจของนักเรียนในเรื่องกิจกรรมการท่องเที่ยว คำชี้แจง: เลือกคำตอบที่ถูกต้องที่สุดเพียงข้อเดียว

Which of the following words is NOT an activity you would typically do at sea or on the water?

a. swimming

b. sailing

c. shark-fishing

d. eating out

Which activity is most likely to be part of a trip to a mountainous area?

a. beach

b. hiking

c. golf

d. safari

The activities 'safari', 'hiking', and 'camel rides' are all related to which type of tourism?

a. beach tourism

b. adventure tourism

c. city tourism

d. cultural tourism

Which word in the list is a general concept or a broad reason for travel, not a specific activity?

a. golf

b. culture

c. eating out

d. mountain climbing

If you are planning a beach holiday, which two activities from the list are most likely to be on your itinerary?

a. safari and golf

b. hiking and culture

c. swimming and sailing

d. camel rides and eating out

คำชี้แจง: เลือกคำตอบที่ถูกต้องที่สุดเพียงข้อเดียว

According to the text, what was a key feature of 'old tourism'?

a. Tourists looking for authentic experiences.

b. Visitors staying in large, concrete hotels.

c. Trips focused on adventure and activity.

d. Individual and tailor-made holidays.

The word 'authentic' is most closely related to which type of tourism?

a. Old tourism

b. New tourism

c. Business tourism

d. Day trips

What does the text say about 'package holidays'?

a. They are becoming more popular than 'fly-drive' trips.

b. They are a characteristic of 'new tourism'.

c. They were part of the traditional two-week sun and sea holiday.

d. They focus on adventure and activity.

Which word from the provided list is associated with 'old tourism'?

a. ecotourism

b. independent

c. concrete

d. fly-drive

The text describes 'new tourism' as being focused on:

a. lying by the pool.

b. eating food from their own country.

c. large charter flights.

d. adventure, activity, and authenticity.

Which of these words is NOT a characteristic of 'new tourism'?

a. independent

b. authentic

c. high-rise

d. ecotourism

What does the text imply about the destinations for 'new tourism'?

a. They are in European countries.

b. They are close to large concrete hotels.

c. They are often more exotic and faraway places.

d. They are resorts with familiar facilities.

What is the purpose of a 'fly-drive' holiday?

a. To stay in one location for a long time.

b. To get to a faraway destination and then drive independently.

c. To visit only one country.

d. To travel in a large tour group.

Based on the text, what is a current trend in tourism?

a. Tourists are now looking for less activity on holiday.

b. Fewer people are traveling long-haul.

c. People are seeking more personal and unique experiences.

d. Tour operators are the main beneficiaries of tourism revenue.

What did European tourists in the 1980s and 1990s typically do on holiday, according to the text?

a. Ride horses on the wild coast.

b. Visit un-spoilt beaches.

c. Lie by the pool and eat familiar food.

d. Engage in cultural tours.

Based on the image provided, complete tasks:
Task 1: Match the sentences with the type of trend they describe.

a The revenue from tourism rose sharply.

A. → a past trend

B. → a current trend

C. → a new trend

D. → a trend from the past to the present

b Today's tourists are leaving the high-rise hotels and European comforts.

A. → a past trend

B. → a current trend

C. → a new trend

D. → a trend from the past to the present

c Interest in the traditional two-week sun and sea package holiday fell gradually towards the end of the last century.

A. → a past trend

B. → a current trend

C. → a new trend

D. → a trend from the past to the present

d Individual tailor-made or independent holidays - such as fly-drive - have steadily become more popular.

A. → a trend from the past to the present

B. → a current trend

C. → a new trend

D. → a past trend

e Nowadays people are taking shorter yet more diverse holidays.

A. → a current trend

B. → a trend from the past to the present

C. → a new trend

D. → a past trend

f Long-haul flights are increasing and are making faraway places easier to get to.

A. → a trend from the past to the present

B. → a current trend

C. → a new trend

D. → a past trend

Based on the image provided, complete tasks:

Task 2: Which tense is used in each sentence?

a The revenue from tourism rose sharply.

A. → Past Simple

B. → Present Continuous

C. → Past Simple

D. → Present Perfect

b Today's tourists are leaving the high-rise hotels...

A. → Present Continuous

B. → Present Perfect

C. → Past Simple

D. → Past Continuous

c Interest...fell gradually towards the end of the last century.

A. → Past Simple

B. → present simple

C. → present continuous

D. → past continuous

d Individual...holidays...have steadily become more popular.

a. → Present Perfect

b. → past tense

C. → present continuous

D. → past continuous

e Nowadays people are taking shorter yet more diverse holidays.

a. → Present Continuous

b. → past continuous

c. → present tense

d. → past tense

f Long-haul flights are increasing and are making faraway places easier to get to.

a. → Present Continuous

b. → past tense

c. → present tense

d. → past continuous

Task 3: Match the descriptions with the trends shown in the graphs.

1 package holidays

a. → The graph showing a sharp decline and then a steady low level.

b. → The graph showing a steady increase.

c. → The graph showing a sharp increase.

d. → The graph showing a sharp decline.

2 weekend city breaks

a. → The graph showing a sharp decline and then a steady low level.

b. → The graph showing a steady increase.

c. → The graph showing a sharp increase.

d. → The graph showing a sharp decline.

3 long-haul flights

a. → The graph showing a steady increase.

b. → The graph showing a sharp decline and then a steady low level.

c. → The graph showing a sharp increase.

d. → The graph showing a sharp decline.

4 beach holidays

a. → The graph showing a sharp decline and then a steady low level.

b. → The graph showing a sharp increase.

c. → The graph showing a sharp decline.

d. → The graph showing a steady increase.

5 online holiday bookings

a. → The graph showing a sharp increase.

b. → The graph showing a sharp decline.

c. → The graph showing a sharp decline and then a steady low level.

d. → The graph showing a steady increase.

6 High Street travel agents

a. → The graph showing a sharp decline.

b. → The graph showing a sharp increase.

c. → The graph showing a sharp decline and then a steady low level.

d. → The graph showing a steady increase.

Based on the image, complete tasks:

Task 4: Divide these verbs into two groups: go up [▲] and go down [▼].

Go up [▲]

a. rise

b. grow

c. increase

d. All are correct.

Go down [▼]

a. decrease

b. fall

c. drop

d. All are correct.

Task 5: Put these adverbs in order – from small change to big change.

gradually steadily sharply dramatically

b. gradually dramatically steadily sharply

c. gradually steadily dramatically sharply

d. gradually steadily dramatically sharply

คำชี้แจง: เลือกคำตอบที่ถูกต้องที่สุดเพียงข้อเดียว

Which of the following describes a trip where a person travels away from their residence for meetings and conventions?

a. Leisure tourism

b. Business tourism

c. Ecotourism

d. VFR

What is a 'fam trip' used for?

a. A family holiday

b. A trip to a holy place

c. A tour to reward employees for their good work

d. A trip for tourism professionals to learn about new destinations or services

The word 'high-rise' is an adjective typically used to describe:

a. a type of tourism

b. a physical structure like a building

c. a reason for travel

d. a type of holiday

Which of these nouns refers to a large event for advertising and selling products?

a. Conference

b. Pilgrimage

c. Trade fair

d. Wedding

If a tourist is going on a journey to a holy place, what is the correct term for this trip?

a. Study tour

b. Incentive tour

c. Pilgrimage

d. Day trip

A 'fly-drive holiday' is a type of:

a. Noun

b. Adjective

c. Specialist industry term

d. Verb

Which of the following words describes a trip where the traveler is rewarded for their good work?

a. Motivation

b. Fam trip

c. Incentive tour

d. Weekend break

What does the adjective 'authentic' relate to in the context of tourism?

a. A trip to a high-rise hotel

b. A genuine and original experience

c. A short trip for a few days

d. A trip for business purposes

Which term is an abbreviation for a specific type of tourism that involves visiting friends and relatives?

a. VFR

b. Fam trip

c. Ecotourism

d. Trend

What is a 'trek'?

a. A holiday for relaxation

b. A type of conference

c. A long, hard walk, usually in the mountains

d. A short trip for a weekend

English for Tourism Communication Quiz: Travel Agencies Instructions Choose the best answer for each question based on the text provided, "5 Travel agencies," and the related "Listening" section on "All in a day's work."

Which section heading in the text is a common industry term for a typical day in a travel agent's job?

A. Take off

B. 5 Travel agencies

C. All in a day's work

D. Listening

Based on the list in the 'Listening' section, which item is a travel agent LEAST likely to earn a direct commission or profit from?

A. Airline tickets

B. Train tickets

C. Transport information

D. Package holidays

The activity labeled "Take off" in the text most likely aims to encourage students to:

A. listen to an audio recording.

B. start planning a trip.

C. read a long article about travel.

D. discuss and analyze the visual information.

A 'Package holiday' is typically a product that includes which combination of services?

A. Only advice on visas and passports.

B. Foreign currency and traveller's cheques.

C. Transport (like flights) and accommodation (like hotel bookings).

D. Just a brochure for a tour operator.

Which of the following products is a travel agent NOT specifically mentioned to handle in the 'Listening' list?

A. Cruises

B. Hotel bookings

C. Coach tours

D. Travel insurance

According to the 'Listening' section, which two services are similar because they both deal with securing a place to stay while traveling?

A. Travel insurance and Transport information

B. Coach tours and Brochures for tour operators

C. Hotel bookings and Package holidays

D. Airline tickets and Train tickets

The questions under "Take off" primarily focus on analyzing which of the following?

A. The cost of foreign currency.

B. The type of music played in the agency.

C. The visual presentation and presumed market of the travel agencies shown.

D. The number of trains leaving the city.

In the context of the travel agency list, the phrase 'Brochures for tour operators' suggests the travel agent's role often involves:

A. printing their own tour advertisements.

B. acting as a salesperson for other companies' trips.

C. booking a flight for a tour operator's family.

D. personally leading the tours described.

Which question from "Take off" directly asks the student to consider the target market of the travel agencies?

A. 1: Which travel agency sells more holidays?

B. 2: What sort of message do you think each window gives to people in the street?

C. 3: What kind of holidays do these two travel agencies sell? Who do you think their clients are?

D. None of the above.

A travel agent is most likely to make money from 'Advice on visa and passport applications' by:

A. charging a separate service fee for the time spent providing it.

B. getting a commission from the passport office.

C. selling foreign currency at the same time.

D. paying the client for their patience.

What is the main goal of a travel agency sales consultant's job?

a) To advertise new holiday packages

b) To help customers choose their next holiday

c) To train new employees

d) To manage the company's finances

According to the text, what is the first step in the sales process?

a) Closing the sale

b) Presenting products

c) Raising awareness of the products

d) Establishing rapport

Why is "establishing rapport" an important step?

a) To convince customers to buy immediately

b) To build a connection and understanding with the customer

c) To present as many products as possible

d) To get the customer's contact information

In which stage should the sales consultant investigate the customer's needs?

a) Stage 1

b) Stage 2

c) Stage 3

d) Stage 4

What should a sales consultant do when a customer asks for help?

a) Immediately present the most expensive products

b) Go to the next stage of investigating their needs

c) Tell the customer to browse the brochures on their own

d) Call a manager for help

When presenting products (Stage 4), what are "Features"?

a) The benefits of a particular package

b) The things that make the holiday better than other similar holidays

c) The qualities of the holiday, such as hotel facilities or airport transfers

d) The price of the package

"Advantages" are described as what makes a holiday better than others. Which of these is an example of an advantage mentioned in the text?

a) Hotel facilities

b) All excursions included

c) Transfers from the airport

d) Brochures

What is the purpose of highlighting "Benefits" of a product?

a) To show the customer the price

b) To explain why a particular feature is good for the customer

c) To compare different holiday packages

d) To get the customer's contact details

Why might a sales consultant give customers time to think after presenting products?

a) To rush them into making a decision

b) Because most customers will want time to think

c) So the sales consultant can help other customers

d) Because the sales consultant doesn't have the answer

Which stage comes after "presenting products"?

a) Closing the sale

b) Raising awareness

c) Investigating needs

d) Establishing rapport

Based on the image provided, matches for the vocabulary words and their definitions:

consultant:

a. a person who gives information or advice in business

b. a useful, positive effect that something has

c. knowing about something and probably being interested in it

d. something that helps or that gives a better chance of success

benefit

a. a person who gives information or advice in business

b. a useful, positive effect that something has

c. knowing about something and probably being interested in it

d. something that helps or that gives a better chance of success

awareness

A. knowing about something and probably being interested in it

B. something that helps or that gives a better chance of success

C. to spend time looking at something without a clear idea of what you want

D. to succeed in making somebody believe something

advantage

A. to succeed in making somebody believe something

B. to spend time looking at something without a clear idea of what you want

C. something that helps or that gives a better chance of success

D. knowing about something and probably being interested in it

browse

A. to succeed in making somebody believe something

B. to spend time looking at something without a clear idea of what you want

C. something that helps or that gives a better chance of success

D. knowing about something and probably being interested in it

convince

A. to succeed in making somebody believe something

B. to spend time looking at something without a clear idea of what you want

C. something that helps or that gives a better chance of success

D. knowing about something and probably being interested in it

Based on the image you provided, complete sentences:

A good ____________ does not necessarily know the answers to every question, but does know where to find the answer.

A. awareness

B. benefit

C. advantage

D. consultant

Adverts on TV and in magazines are used to create __________ of new products.

A. benefit

B. advantage

C. browse

D. awareness

The ___________ of using a travel agent is that they can help you to find the best holiday.

A. advantage

B. awareness

C. consultant

D. benefit

The main __________ of learning English is that most people in tourism speak it.

A. benefit

B. browse

C. awareness

D. advantage

There is so much information to ____________ through on the Internet that it is easy not to find what you want.

A. awareness

B. benefit

C. advantage

D. browse

Based on the "Open' and 'closed' questions" language spot from the image, complete questions:

"Can I ______ you?

A. meet

B. see

C. speak

D. help

Were you _________ about a ________?

A. talking / study

B. discussing / learning

C. studying / tour

D. thinking / holiday

Where is _____ daughter, by the _____?

A. my / day

B. his / idea

C. her / opinion

D. your / way

When did you want to _____?

A. sleep

B. learn

C. study

D. go

Convert the closed questions into open questions:

Do you want to be in Australia for a month?

A. Do you want to be in Australia for me?

B. Do you want to be in Australia with me?

C. Do you want to be in Australia?

D. How long do you want to be in Australia?

Are you interested in visiting Sysney?

a. Are you interested in travelling in Sysney?

b. Are you interested in going to Sysney?

c. Are you interested in tour of Sysney?

d. Where in Australia are you interested in visiting?

Do you want to stay in hotel?

a. Do you want to stay in lodge?

b. Do you want to stay in Inn?

c. Do you want to stay in motel?

d. What type of accommodation do you want to stay in?

Are you travelling in a group?

a. Are you travelling with me?

b. Are you travelling alone?

c. Are you travelling by yourself?

d. How many people are you traveling with?

Can you go in the autumn?

a. Can you go alone?

b. Can I go with you?

c. Can you go with me?

d. When would you like to go?

Are you willing to pay a lot of money?

a. Are you willing to pay money?

b. Are you willing to pay by cheque?

c. Are you willing to pay by cash?

d. What is your budget? / How much are you willing to spend?

Do you go there every day?

a. Do you go there with me?

b. Do you go there on Monday?

c. Do you go there alone?

d. How often do you go there?

ข้อสอบวิชาภาษาอังกฤษเพื่อการสื่อสาร (การโรงแรมและการท่องเที่ยว)
คำสั่ง: จงเลือกคำตอบที่ถูกต้องที่สุดเพียงข้อเดียว จากเนื้อหาในรูปภาพ

What is Michaela Cambelová's job?

a) A client

b) A travel agency manager

c) A sales consultant

d) A psychologist

Where does Michaela work?

a) In Prague

b) In Paris

c) In London

d) In Sydney

Why does Michaela like being a sales consultant?

a) She likes selling products.

b) She enjoys travelling a lot.

c) She likes meeting different people and finding out what they want.

d) She likes working with brochures.

According to Michaela, what skills does a good sales consultant need?

a) Good memory and good speaking skills.

b) Patience, psychology, and knowledge of products.

c) Writing skills and a clear voice.

d) Patience and a good sense of humor.

Why is "psychology" an important skill for a sales consultant?

a) To help clients with their mental health problems.

b) To understand when a customer is ready for help.

c) To tell clients what they should do.

d) To help the consultant with their own stress.

Michaela says that "you're only as good as the information you've got." What does this mean for a sales consultant?

a) They should only sell what they know well.

b) They must have excellent knowledge of the products they sell.

c) They should get information from their clients.

d) They need to be good at finding information on the internet.

What does Michaela say about "knowledge of the product"?

a) It's not as important as psychology.

b) It's enough to just read what's on the page.

c) You need to know more than what is in the brochure.

d) You can find all the information you need online.

According to the text, why is it important to have good reading skills when using the internet for information?

a) To avoid bad websites.

b) To find information quickly and efficiently.

c) To read clients' emails.

d) To understand how to book a holiday.

What is the main challenge of using the internet for information?

a) The information is often wrong.

b) There is too much information to look at quickly.

c) The websites are difficult to use.

d) There are not enough holiday websites.

What is Michaela's job in relation to clients?

a) To sell as many holidays as possible.

b) To advertise new holiday destinations.

c) To keep in touch with them.

d) To tell them what to do.

Based on the "Language spot" image about "Suggestions and advice," What are the correct matches?:

In my opinion, you should...

A. e) looking on the Internet?

B. a) I'd look on the Internet.

C. b) is to look on the Internet.

D. d) look on the Internet.

Have you thought about...

A. d) look on the Internet.

B. a) I'd look on the Internet.

C. b) is to look on the Internet.

D. e) looking on the Internet?

How about...

A. a) I'd look on the Internet.

B. d) look on the Internet.

C. b) is to look on the Internet.

D. e) looking on the Internet?

If I were you...

A. e) looking on the Internet?

B. d) look on the Internet.

C. b) is to look on the Internet.

D. a) I'd look on the Internet.

Why don't you...

A. a) I'd look on the Internet.

B. d) looking on the Internet.

C. b) is to look on the Internet.

D. d) look on the Internet.

Your best option...

A. d) look on the Internet.

B. e) looking on the Internet?

C. a) I'd look on the Internet.

D. b) is to look on the Internet.

Based on the image provided, what are the correct matches for the expressions?:

Have you thought about...

a. a) ...going in the autumn?

b. c) ...taking the coach to the airport?

c. e) ...I'd ask a travel agent.

d. d) ...take a look at these brochures?

How about...

a. c) ...taking the coach to the airport?

b. e) ...I'd ask a travel agent.

c. a) ...going in the autumn?

d. d) ...take a look at these brochures?

If I were you...

a. e) ...I'd ask a travel agent.

b. d) ...take a look at these brochures?

c. f) ...travel overnight on the train.

d. b) ...is to hire a car.

Why don't you...

a. d) ...take a look at these brochures?

b. f) ...travel overnight on the train.

c. b) ...is to hire a car.

d. a) ...going in the autumn?

In my opinion, you should...

a. f) ...travel overnight on the train.

b. b) ...is to hire a car.

c. d) ...take a look at these brochures?

d. e) ...I'd ask a travel agent.

Your best option...

a. b) ...is to hire a car.

b. f) ...travel overnight on the train.

c. d) ...take a look at these brochures?

d. e) ...I'd ask a travel agent.

ข้อสอบวิชาภาษาอังกฤษเพื่อการสื่อสาร (การโรงแรมและการท่องเที่ยว)
คำสั่ง: จงเลือกคำตอบที่ถูกต้องที่สุดเพียงข้อเดียว

What is the main role of a travel agent, according to the "Myth and Realities" text?

a) Selling airline tickets.

b) Working only with the Internet.

c) Providing value and expertise as a consultant.

d) Advertising new holiday packages.

According to the "Six steps to successful selling" text, what is the first step in the sales process?

a) Presenting products

b) Establishing rapport

c) Raising awareness

d) Investigating needs

Based on the "Myth and Realities" text, what is one key function of a professional travel agent?

a) To manage the company's social media.

b) To get problems solved for their clients.

c) To tell clients to look for information on the Internet.

d) To convince clients to pay a lot of money.

In the "Six steps to successful selling" text, what does "Features" refer to when presenting products?

a) The benefits for the customer.

b) The price of the holiday.

c) What makes the holiday better than others.

d) The qualities of the holiday, such as hotel facilities.

Which statement is true based on the provided texts?

a) The Internet is a myth and will not be used for booking travel.

b) Travel agents only sell airline tickets and nothing else.

c) Professional travel agents are experts who analyze promotions and solve problems.

d) The six steps to selling are the same for all jobs.

ข้อสอบวิชาภาษาอังกฤษเพื่อการสื่อสาร (การโรงแรมและการท่องเที่ยว)
คำสั่ง: จงเลือกคำตอบที่ถูกต้องที่สุดเพียงข้อเดียว

A person who gives professional advice in a specific field, such as a travel agent, is called a ________.

a) manager

b) consultant

c) tourist

d) client

The main ________ of this holiday package is the all-inclusive excursions and tours.

a) benefit

b) awareness

c) rapport

d) feature

The company is running a new advertising campaign to raise public ________ of their eco-friendly hotels.

a) rapport

b) requirement

c) awareness

d) advice

Before a sales consultant can recommend a product, they need to ________ the customer's needs and wants.

a) convince

b) browse

c) present

d) investigate

The first step in building a strong relationship with a client is to ________ rapport.

a) present

b) establish

c) raise

d) browse

The ________ of staying in a hostel is that you can meet many other travelers and save money.

a) advantage

b) feature

c) product

d) requirement

A good salesman can ________ customers that their product is the best option for them.

a) browse

b) raise

c) convince

d) investigate

The hotel's ________ include a swimming pool, free Wi-Fi, and a gym.

a) requirements

b) features

c) benefits

d) consultants

Tourists often like to ________ through travel brochures and look at different options before making a decision.

a) convince

b) browse

c) investigate

d) establish

The tour guide provided excellent ________ on the best local restaurants.

a) awareness

b) rapport

c) advice

d) product

Here is a 20-question multiple-choice exam about travel and tourism vocabulary, suitable for an English for Communication course. The questions are based on the keywords and categories we provided.
English for Communication: Hotel and Tourism
Travel and Transportation
Instructions: Choose the best answer for each question.

A long-distance journey by air is typically called a _____.

A) short-haul flight

B) long-haul flight

C) cruise

D) crossing

Which of these is a person who serves passengers on a cruise ship?

A) pilot

B) flight attendant

C) purser

D) conductor

The main building at an airport where passengers wait is the _____.

A) runway

B) terminal

C) harbor

D) station

A short trip across a body of water, often with a car, is a _____.

A) cruise

B) tour

C) crossing

D) long-haul flight

Which tourism professional helps passengers on a train?

A) purser

B) conductor

C) pilot

D) driver

A large bus used for long-distance travel, often for tours, is called a _____.

A) car

B) coach

C) ferry

D) train

A large passenger ship that travels to many different places is a _____.

A) ferry

B) liner

C) cruise ship

D) hovercraft

This is a person who flies an airplane or helicopter.

A) pilot

B) steward

C) flight attendant

D) driver

The place where trains stop for passengers to get on and off is the _____.

A) port

B) terminal

C) station

D) pier

A part of a train where passengers sit is called a _____.

A) carriage

B) cabin

C) bus

D) terminal

Which of these is a fast boat that travels on a cushion of air over the water?

A) hovercraft

B) hydrofoil

C) liner

D) ferry

A place where a ship can dock and load or unload is a _____.

A) pier

B) runway

C) station

D) port

Which professional works on a cruise ship and is in charge of finances and guest services?

A) purser

B) steward

C) tour guide

D) pilot

The person who drives a bus, car, or motorbike is a _____.

A) conductor

B) guard

C) driver

D) pilot

A planned journey by car to see different places is a _____.

A) ride

B) drive

C) tour

D) flight

Which of these words refers to a journey by a large passenger ship?

A) cruise

B) crossing

C) flight

D) ride

The person who gives information and leads a group of tourists on a tour is a _____.

A) flight attendant

B) conductor

C) tour guide

D) purser

A narrow passage on an airport where planes take off and land is a _____.

A) terminal

B) runway

C) port

D) motorway

A journey by car is typically called a _____.

A) drive

B) tour

C) flight

D) crossing

Which of these is a professional who works on a plane, serving drinks and meals to passengers?

A) steward

B) purser

C) flight attendant

D) conductor

Based on the images provided, complete sentences from the "Transport for tourism" text.

Transport for tourists can be divided into three main categories: journeys by air, journeys on water, and journeys on ________.

a. airports

b. flight

c. long-haul

d. land

Air travel usually means a short-haul or ______________ international ____________, operating from large ___________ which in big cities often have more than one _________ building.

a. land / runway / helicopter / cruise ships

b. cabins / stewards / purser / crossings

c. port / pier / train / station

d. long-haul / flight / airports / terminal

Journeys on water can include luxury _____________ which take tourists on all-inclusive holidays of three days or more, visiting a number of different locations. Passengers sleep in __________ and have a full range of services on board. They are looked after by a team of __________ with a ____________ in overall charge of tourist services.

a. long-haul / flight / airports / terminal

b. port / pier / train / station

c. cabins / stewards / purser / crossings

d. cruise ships / cabins / stewards / purser

Ferry __________ are usually much shorter journeys connecting two points of land or going between islands. The ferries will stop at a large _______ or a small ______.

a. long-haul / flight / airports

b. flight / airports / terminal

c. cabins / stewards / purser

d. crossings / port / pier

Land travel is probably the most diverse category. It includes rail journeys by _________, departing from a large __________ and stopping at stations en route. Passengers sit in separate __________________.

a. crossings / port / pier

b. cabins / stewards / purser

c. flight / airports / terminal

d. train / station / carriages or coaches

The most common form of transport by road for tourists, if they don't have their own car, are also called __________. These vehicles can either travel from city to city along fast ___________ (or sometimes quieter roads), or they can be used for transfers from airports and other smaller journeys. Very often they are used for sightseeing trips when as well as a driver there will be _____________ to tell the passengers about the sights.

a. train / station / carriages

b. flight / airports / terminal

c. cabins / stewards / purser

d. coaches / motorways / a tour guide

ข้อสอบวิชาภาษาอังกฤษเพื่อการสื่อสาร (การท่องเที่ยว)
คำชี้แจง: เลือกคำตอบที่ถูกต้องที่สุดเพียงข้อเดียว
จากคำศัพท์ที่กำหนดให้
taxi, ticket collector, hire car, captain, freeway, yacht, marina, jeep, service station, scenic route, shuttle, tunnel
คุณควรจะจัดหมวดหมู่คำศัพท์เหล่านี้ในส่วน (Sections) ใดบ้าง
Section 1: Means of Transport (ยานพาหนะ)

คำศัพท์ในข้อใดที่จัดอยู่ในหมวดหมู่ "Means of Transport" (ยานพาหนะ) ทั้งหมด

A. captain, ticket collector, taxi

B. yacht, jeep, hire car

C. marina, freeway, tunnel

D. service station, shuttle, scenic route

คำว่า 'shuttle' หมายถึงอะไรในบริบทของการเดินทาง?

A. ทางหลวงสำหรับรถที่แล่นด้วยความเร็วสูง

B. ยานพาหนะที่วิ่งไป-กลับตามเส้นทางที่กำหนดไว้เป็นประจำ

C. สถานที่สำหรับจอดเรือสำราญ

D. คนที่ทำหน้าที่เก็บค่าโดยสารบนรถหรือเรือ

Section 2: People in Transport (บุคคลที่เกี่ยวข้องกับการเดินทาง)

ใครคือคนที่รับผิดชอบในการบังคับและนำทางเรือขนาดใหญ่ หรือเรือยอชต์?

A. ticket collector

B. hire car

C. captain

D. jeep

คำว่า 'ticket collector' มีหน้าที่หลักคืออะไร?

A. ขับรถบรรทุกสินค้า

B. ให้บริการเติมน้ำมันรถ

C. ตรวจสอบและเก็บตั๋วโดยสาร

D. วางแผนเส้นทางท่องเที่ยวที่สวยงาม

Section 3: Infrastructure / Places (โครงสร้างพื้นฐาน / สถานที่)

คำศัพท์ใดหมายถึง "ทางหลวง" หรือ "ถนนใหญ่ที่มีหลายเลนสำหรับรถวิ่งเร็ว"?

A. tunnel

B. marina

C. scenic route

D. freeway

สถานที่ใดที่ใช้สำหรับจอดเรือสำราญ (yacht) และเรืออื่นๆ?

A. service station

B. marina

C. tunnel

D. freeway

นักท่องเที่ยวที่เดินทางด้วยรถยนต์มักจะแวะที่ 'service station' เพื่อทำสิ่งใดเป็นหลัก?

A. ชมวิวทิวทัศน์

B. จอดเรือ

C. เติมน้ำมันเชื้อเพลิง

D. ขึ้นรถโดยสารสาธารณะ

Section 4: Types of Journey / Routes (ประเภทของการเดินทาง / เส้นทาง)

หากนักท่องเที่ยวต้องการขับรถชมวิวทิวทัศน์ที่สวยงาม ควรเลือกเดินทางบนเส้นทางใด?

A. freeway

B. tunnel

C. scenic route

D. marina

โครงสร้างทางวิศวกรรมที่ใช้ในการเดินทางผ่านภูเขาหรือใต้น้ำคืออะไร?

A. jeep

B. tunnel

C. yacht

D. shuttle

Section 5: Mixed Vocabulary (คำศัพท์ผสม)

หากคุณต้องการความเป็นส่วนตัวและความยืดหยุ่นในการเดินทางโดยรถยนต์ในต่างประเทศ คุณจะเลือกใช้บริการใด?

A. taxi

B. shuttle

C. hire car

D. ticket collector

Complete these sentences with the correct form of the adjectives: fast, easy, or comfortable.

Trains are __________ than buses, but planes are the ________.

A. easier / easiest

B. faster / fastest

C. more comfortable / easy

D. faster / fastest

The ________ way to buy a ticket is to go online.

A. easier

B. fast

C. faster

D. easiest

It's _____________ to travel first class than economy.

A. faster

B. fast

C. easy

D. more comfortable

Helicopters aren't as __________ as jet planes.

A. more comfortable

B. comfortable

C. faster

D. fast

Travelling by bus is usually less ____________ than travelling by train.

A. fast

B. easy

C. fastest

D. comfortable

คำชี้แจง: เลือกคำตอบที่ถูกต้องที่สุดเพียงข้อเดียว Part 1: Finding Opposites (การหาคำตรงข้าม)

คำคุณศัพท์ใดเป็นคำตรงข้ามของ 'cheap' (ราคาถูก)?

A. fast

B. comfortable

C. expensive

D. easy

คำคุณศัพท์ใดเป็นคำตรงข้ามของ 'safe' (ปลอดภัย)?

A. dangerous

B. crowded

C. difficult

D. boring

คำคุณศัพท์ใดเป็นคำตรงข้ามของ 'dirty' (สกปรก)?

A. clean

B. quiet

C. punctual

D. slow

คำคุณศัพท์ใดเป็นคำตรงข้ามของ 'uncomfortable' (ไม่สบาย)?

A. exciting

B. comfortable

C. fast

D. easy

                        
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